Shipping policy
Where we ship
We ship to the United States, the United Kingdom, Canada and Europe.
Mugs are heavy and breakable, so we only ship where we can get them to you intact and at a sensible price. More countries will be added as that becomes possible.
Shipping cost
Free to every country we ship to. The United States, the United Kingdom, Canada and Europe - all free.
No minimum, no thresholds, nothing added at checkout. Order one mug or order six, the shipping is the same: nothing.
How long it takes
Two stages: your mug is made, then it travels. Both are in business days, so weekends and public holidays don't count.
| Production | Delivery | Total | |
|---|---|---|---|
| United States | 2-5 days | 5-7 days | 7-12 days |
| United Kingdom | 2-5 days | 4-5 days | 6-10 days |
| Canada | 2-5 days | 3-6 days | 5-11 days |
| Europe | 2-5 days | 6-12 days | 8-17 days |
Production is when your mug is actually printed and cured. It starts as soon as your order comes through - you approved the design on screen before you paid, so nothing is waiting on us.
Most of Europe sits at the fast end of that range. Germany, France, Spain, Poland and Ireland are all 6 to 8 days for the delivery leg. The longer end covers the islands - Malta, Cyprus and Greece.
Where your mug is printed
We print close to you rather than shipping across the world.
- United States, United Kingdom and Canada - printed in your own country. Nothing crosses a border, so there are no customs charges or import duties to pay.
- Europe - printed at our partner facilities in Europe and sent within the EU. No border crossing, so no customs charges or import duties.
One honest exception in Canada: if the mug you've ordered happens to be out of stock at our Canadian facility, it can be printed in the United States instead. That's rare, and we'd still get it to you, but it does cross a border.
Tracking
You'll get a confirmation email when you order, and a second email with tracking as soon as your mug ships. If tracking hasn't arrived within 3 business days, check your spam folder, then email us.
Please check your address
We print the address exactly as you enter it at checkout. If it's wrong and the parcel comes back to us, we'll happily resend it - but we may need to charge for the reshipping.
If you spot a mistake, email hello@hotshotmugco.com with your order number straight away.
If something goes wrong in transit
Arrived broken? Email us within 30 days with a photo of the mug and the packaging. We'll send a replacement - no return needed.
Tracking hasn't moved in over a week? Get in touch, and we'll chase the carrier. If a parcel is confirmed lost, we'll reprint and resend.
Marked delivered but not there? Check with neighbours and around the property first - carriers often leave parcels in unexpected places.
Ordering for a specific date
Birthdays, Mother's Day and Father's Day, teacher and nurse appreciation, retirements, graduations - we know most of these mugs are going somewhere for a reason.
Use the totals above and add a few days of margin. December is busier than the rest of the year combined, and everything runs slower. Europe needs the most notice - work back from the date and give it three weeks if you can.